About us

A fresh take on IT, since 2018.

Independent, approachable and genuinely interested in getting things right.

Ingenio IT was established in 2018 with a straightforward idea: businesses deserve better IT support.

Technology should make running a business easier, not become another thing to worry about.

Today, our team supports organisations across Dorset, Hampshire and beyond, combining responsive everyday support with the technical expertise to manage much more complex environments.

From Microsoft 365 and workplace devices to servers, networks, security and hosting, we bring the same practical, personal approach to everything we do.

We’re a small business ourselves, so we understand what it’s like to run one: the budgets, the time pressure and the need for things to just work. We charge fairly, and in most cases we don’t charge call-out fees.

We believe the human element matters. Remote support is quick and has its place, but nothing beats a face-to-face conversation, so we’re always happy to meet in person.

We’re independent, approachable and genuinely interested in getting things right.

Alex (left) and Oliver (right) from the Ingenio IT team, smiling outdoors in Ingenio IT shirts
Alex (left, Director) and Oliver (right, IT Technician)
Established
2018
Based in
Poole, Dorset
Supporting
Dorset, Hampshire & beyond
Support
In person or remote, your choice

Meet the team

Who you’ll be talking to.

Ingenio IT was founded in 2018 by Alex, who works alongside Mark, Jade, Oliver and the rest of the team.

Alex, Director and Founder of Ingenio IT

Alex

Director & Founder

Alex is the owner and director of Ingenio IT. With extensive experience in the IT industry and a genuine passion for technology, he built the company around a simple idea: technology should work for people, not the other way around.

His practical, no-nonsense approach is about reliable solutions without unnecessary complexity. Alex stays hands-on with the technical side of the business, working alongside the team on complex projects while keeping the personal, approachable service Ingenio IT is known for.

Outside work, he’s a keen car and DIY enthusiast with an interest in engineering, electronics and home technology, and he’s rarely short of another project.

Mark, Creative Director and Brand Specialist at Ingenio IT

Mark

Creative Director & Brand Specialist

Mark is Ingenio IT’s Creative Director and Brand Specialist, and the person behind how we look and sound. He leads our brand and design from his studio on the south coast of England, bringing over 15 years of corporate brand management and agency experience to the technology sector.

At Ingenio IT, Mark bridges the gap between complex IT solutions and human-centric design. Drawing on a deep expertise in typography, colour theory and visual strategy, he translates technical concepts into clean, high-impact branding. From digital platforms and product interfaces to print media, he makes sure the brand feels seamless, consistent and premium at every touchpoint.

Oliver, IT Technician at Ingenio IT

Oliver

IT Technician

Oliver is one of the newest additions to the Ingenio IT team, bringing enthusiasm, a fresh perspective and a keen interest in all things technology.

As IT Technician he supports customers with their day-to-day IT needs, from troubleshooting technical issues to helping install, configure and maintain systems. He’s continually building hands-on experience across a wide range of technologies.

Outside work, his passion for technology carries on: he’s heavily involved with Let’s Get Loud and plays an active part in community events around Broadstone, including the annual Fun Day and Broadstone Fireworks, with a particular interest in audio and sound engineering.

Jade, Office Manager at Ingenio IT

Jade

Office Manager

Jade is Ingenio IT’s Office Manager, the person who keeps the business running smoothly behind the scenes so the rest of the team can focus on looking after customers.

She’s the friendly voice and organised mind behind the day-to-day: keeping the diary, the paperwork and the follow-ups on track, and making sure nothing slips through the cracks. If you’ve got a question about an appointment, an order or an invoice, Jade is often the first person who’ll help.

She cares about getting the small details right, because that’s what makes working with a business feel easy.

In the community

Part of the community.

We think a business should put something back into the place it works. Here are some of the local events and groups we’re proud to support, from sponsorship and websites to helping run the events themselves.

IT support in Broadstone

What we stand for

  • Accountability

    If it’s ours, we own it.

  • Technical competence

    We’d rather know the answer than guess.

  • Straightforward communication

    Plain English, no smoke.

  • Long-term relationships

    We remember your setup and your people.

  • Independence

    Advice that isn’t tied to a product.

  • Doing the right thing

    For the customer, even when it’s the less profitable answer.

Our approach Client stories

Ready for IT that doesn’t make your life harder?

Whether you’re fed up with your current provider, planning something new or need help with a tricky problem, we’d love to hear from you.

Let’s have a conversation

or call 01202 031109
Mon – Fri, 09:00 – 17:30